Cancellation and refunds
Draft of 2 October 2026 — to be read by an accountant and a lawyer; not yet in force.
A FieldWake subscription runs month to month and can be cancelled at any time. This is what happens when you cancel it, and when money is paid back. It is a translation; the Bulgarian text binds.
1. How to cancel
The account's owner cancels it from Settings › Invoices & payment, with “Cancel the subscription”. Writing to the address below works too. No notice is needed.
2. When it ends
On the last day of the month in which it is cancelled, in the account's time zone. Until then everything works as before, and the owner can keep the subscription from the same page, up to and including the last day.
On the morning after the last day the account is closed: sign-in works and the Invoices & payment page stays open with every invoice to download, and the rest closes.
3. The last invoice
The month already invoiced is the last, and is owed in full. A subscription cancelled on the 1st before that morning's invoice is issued is still invoiced for that month: it is the month of service.
Nothing is invoiced after the last day. A subscription cancelled during the free period is never invoiced at all.
What is owed stays owed after the close: an unpaid invoice is collected under the mandate or paid by bank transfer.
4. The mandate, the trackers and the data
The SEPA mandate is cancelled at Stripe once nothing is owed on the invoices.
The trackers are not switched off: they keep sending data until they are removed from the account — write to us if you want them removed. The data is kept as the privacy policy says, and deleted earlier at a written request, within one month.
5. Refunds
Nothing is paid back for a month begun, or for part of a month.
An invoice with an error is corrected, paid or not, in one of two ways. By a credit note: the amount it credits, if already paid, is paid back — by refunding the debit, or by bank transfer. By annulment and a new invoice: if the annulled one was paid, the whole payment is paid back, and the new one is debited in full, like any invoice.
An invoice is never annulled or credited because it is unpaid: an unpaid invoice stays owed.
6. When the bank takes a debit back
Under the SEPA rules, the customer's bank may take a debit back up to 8 weeks after it, without giving a reason. If that happens to an invoice that is owed, it is unpaid again, with a fresh 30 days. Nothing is debited from the same mandate again: the invoice is paid with a new mandate or by bank transfer, and the warning and the suspension in the terms of service apply again. The fee for the return is Parsing's to bear.
7. For businesses only
FieldWake is sold to businesses only. The right of withdrawal from a distance contract that the law gives consumers does not apply; the subscription can be cancelled at any time, as set out above.
8. Coming back
A closed account can be reopened: write to us.
It reopens with the data the privacy policy's periods still keep, unless you asked for it to be deleted:
- the detailed history — positions, trips, routes and alerts — for the last 13 months;
- one line per machine per day — how far it went, how long it ran and what it used — for all of its time;
- the audit trail — for the last 24 months;
- with no period — the machines, places and fields, users and operators, the record of which operator drove or operated which machine, repairs and costs, refuels and fuel receipts;
- the invoices.